Contact and FAQs

You can find us down by 2 Lakeside Drive, Lake Tekapo. Tekapo Springs is just a 5 minute walk from us. We are about 1km from the town centre so a quick drive or a short 15 minute walk along the lakes edge.

Yes, we provide free unlimited WiFi to all of our guests.

During our peak periods the WiFi may be much slower than usual due to the infrastructure and number of guests we have, we are working to improve this and apologise for the inconvenience.

Check out time is 10am. 

Check in to any of our sites is from 12pm. If you have booked a room check in is from 3pm. If you arrive earlier you can come and check with reception if the room is ready but this obviously cannot be guaranteed. You are welcome to leave your luggage with us free of charge.

Reception hours are usually 9am – 7pm during winter and 9am - 8pm during Summer.

For anybody who arrives after this we will leave out an envelope with keys/or map with your name on the front, showing you were to go. We do this for everybody who hasn’t arrived yet so no need to contact us or rush here.

Yes, but for sites only NOT in our rooms. We have a dog friendly area separate from the main camp so please mention you have a dog when making a booking.

No more dogs from 15 December - 15 January. 

Yes, even in our standard cabins we provide linen and towels. If you are staying at the lodge, we do not provide towels in the dorm rooms.

Showers are free to use and are on a 8 minute timer. Washing Machines are $6, Dryers are $5 for 30 minutes or $7.50 for 45 minutes - pay by debit or credit card.

Most of our sites are 8m long but please let reception know if you are bringing anything longer than this.

Credit Card details are just held as a security at the time of booking, no payment is taken. You pay when you check in. We will only charge the card on file if you arrive after hours. We accept EFTPOS, Visa and Mastercard. Sorry, but we do not take cash.

Notice of your cancellation is required 48 hours prior to your arrival date. If we received notice of your cancellation 48 hours prior then there will be no additional charges. If cancelled after the required 48 hours notice then you will be charged the total amount of your stay. This will be charged to the credit card that you used to book with. As Tekapo is an alpine environment, please ensure that your travel insurance covers you for unexpected events resulting in last minute cancellations, including adverse weather conditions or COVID related illness. We accept no responsibility for weather conditions, road closures or flight cancellations.

GROUP BOOKINGS

Notice of your cancellation of groups of 4 or more units is required 14 days before arrival. If we receive notice of your cancellation 14 days prior there will be no additional charges. If cancelled after the required 14 days notice then 100% of your booking will be charged. This will be debited from your credit card.

The Intercity bus arrives everyday from either Queenstown or Christchurch. The Cook Connection does daily shuttles from October – May. There is no taxi service or car rentals in Tekapo.

Cell phone reception is not always available where we are located. Spark is usually OK but with other providers you may not get great coverage. Reception is better in the village centre.